WritingTextIntermediate

客户升级邮件回复

测试模型在压力场景下的共情、承诺和边界。

Prompt Content

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客户因连续两次导出报告失败要求退款。请写一封客服经理回复邮件：承认问题、说明排查安排、给出临时方案、避免过度承诺，并保持专业语气。

客服写作评测

应具体、负责、不过度承诺，不把责任推给用户。

看语气、行动清晰度和风险表达。

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