客户升级邮件回复
测试模型在压力场景下的共情、承诺和边界。
Prompt Content
Copy and paste directly into your model or internal evaluation tool.
客户因连续两次导出报告失败要求退款。请写一封客服经理回复邮件：承认问题、说明排查安排、给出临时方案、避免过度承诺，并保持专业语气。
Use Cases
Reference Output
应具体、负责、不过度承诺，不把责任推给用户。
Scoring Rubric
看语气、行动清晰度和风险表达。
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