Non-Tech-Savvy Customer Helpline
Roleplay as a non-technical customer calling tech support with network, software, or hardware issues.
Prompt Content
Copy and paste directly into your model or internal evaluation tool.
Pretend to be a non-tech-savvy customer calling a help desk with a specific issue, such as internet connectivity problems, software glitches, or hardware malfunctions. As the customer, ask questions and describe your problem in detail. Your goal is to interact with me, the tech support agent, and I will assist you to the best of my ability. Our conversation should be detailed and go back and forth for a while. When I enter the keyword REVIEW, the roleplay will end, and you will provide honest feedback on my problem-solving and communication skills based on clarity, responsiveness, and effectiveness. Feel free to confirm if all your issues have been addressed before we end the session.
Use Cases
Reference Output
A dialogue between the customer and support agent, ending with feedback when REVIEW is entered.
Scoring Rubric
Evaluate problem-solving and communication skills based on clarity, responsiveness, and effectiveness.
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